GENERAL QUESTIONS
Revo sunglasses are available 24/7 at Revo.com with free domestic shipping and easy returns.
Our store locator can help you find an authorized Revo dealer near you.
For Buy 1, Get orders, a customer must return both items to receive a refund; otherwise, the order is valid for exchanges only. Partial refunds are not available
We love to hear from our customers. You can contact Revo Customer Care:
- Phone (10am – 6 pm EST): 888-940-7386
-Email 24/7: help@revo.com
Please email Revo Customer Care at help@revo.com and put “Authorized Revo Retailer request” in the subject line.
Revo Sonic
Learn more about Revo Sonic, Revo's first audio sunglass. It's equipped with our industry-leading Light Management System™, and paired with Bluetooth audio and state-of-the-art RevoWhisper™ technology.
To power on your Revo Sonic, hold down the Home Button until the power status prompt is heard, and the LED light is flashing blue. Revo Sonic will automatically connect to the last paired device.
To power off, hold down the Home Button until “power off” prompt is heard, and the LED light turns off.
Your sunglasses will automatically power off if placed upside down for 3 minutes.
Make sure Revo Sonic is off. Press and hold the Home Button for 5 seconds until the LED light starts flashing in red/blue and your hear “pairing”.
Turn on Bluetooth connectivity on your device and place your Revo Sonic next to it.
Open Bluetooth settings and connect to “Revo Sonic”.
The LED light will start flashing blue once it is paired to your device.
To pause and play music, tap the upper front corner of the frame. Press the Home Button to skip a song, or double click the Home Button to play the previous song.
To accept a phone call, single press the Home Button or swipe your finger backward along the right temple. To reject a phone call, long press the Home Button or swipe your finger forward along the right temple. To end a phone call click the Home Button.
To accept a second incoming call, single press the Home Button – your current call will be ended. To reject a second incoming call, long press the Home Button.
To increase volume, swipe your finger backward along the right temple. To decrease volume, swipe your finger forward along the right temple. Each swipe will adjust the volume by one level.
Charge your Revo Sonic by connecting the magnetic charging cable to the charging points located on the inside of the temple. Plug the USB connector of the charging cable into the USB port of a charger or computer. The LED light will turn red while charging and turn blue once it is fully charged.
Revo Sonic will turn off while it’s charging. Once you disconnect Revo Sonic from the charger, your sunglasses will turn on and automatically reconnect to the last paired device.
Revo Sonic sunglasses have an IP54 rating, meaning they are
protected against dust and spraying water from all directions. Revo Sonic
cannot be submerged in water.
Revo Sonic Privacy Policy
The Revo Sonic app is owned and operated by Solos Technology Limited, headquartered at Unit 211, 2/F Photonics Centre, No. 2 Science Park East Avenue, Hong Kong Science Park, Shatin, N.T. Hong Kong.
Solos Technology Limited built the Revo Sonic app as a free app. This service is provided to the user by Solos Technology Limited, at no cost and is intended for use as is.
This page informs visitors and users about the policies regarding the collection, use, and disclosure of Personal Information for those using the Revo Sonic app.
If you choose to use the Revo Sonic app, then you agree to the collection and use of information in relation to this policy. The personal information that is collected is used to provide and improve the Revo Sonic app. Your information will not be used or shared with anyone except as described in this policy.
Information Collection and Use
For a better experience, while using the Revo Sonic app, you may be required to provide certain personally identifiable information, including but not limited to email, gender, weight, birth year and location. The information that is requested will be retained by Solos Technology Limited and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Google Play Services
Log Data
We want to inform you that whenever you use the Revo Sonic app, in a case of an app error, information and data is collected (through third party products) on your phone, called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when using the Revo Sonic app, the time and date of your use of the Revo Sonic app, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
The Revo Sonic app does not use “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse Revo Sonic’s cookies, you may not be able to use some portions of the app.
Service Providers
Solos Technology Limited may employ third-party companies and individuals due to the following reasons:
To facilitate their service;
To provide the service on their behalf;
To perform service-related services; or
To assist Solos Technology Limited in analyzing how their service is used.
We want to inform users of the Revo Sonic app, that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on Solos Technology Limited’s behalf. However, third party services are obligated not to disclose or use the information for any other purpose.
Security
Your trust is valued in providing us and Solos Technology Limited with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
The Revo Sonic app may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Revo or Solos Technology Limited. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
The Revo Sonic Privacy Policy does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case that a child under 13 has provided personal information, the information is immediately deleted from Solos Technology Limited’s servers. If you are a parent or guardian and you are aware that your child has provided personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@revo.com.
ORDERS & RETURNS
We ship orders within 24 hours or on the first business day after your order was received.
When placing your order, you can choose between our standard free shipping option, Fedex 2Day® expedited shipping for $14.95, or the flat international shipping option for $25.
Revo offers returns within 30 days for merchandise purchased at Revo.com. Merchandise purchased from other retailers are subject to those return policies and must be returned to that location.
All returns must be in the original case and in original condition without any sign of use for credit.
Please note: you are responsible for the cost of return postage. Should you decide to use our prepaid return label, $15 will be deducted from your refund. This fee is waived if you return merchandise for an exchange. Please note that the $15 label includes a temporary $5 surcharge due to increased shipping fees out of Revo’s control.
Original shipping charges are not refunded when an order is returned. Revo offers free shipping on orders over $50!
Once your items are inspected by our team, you'll get your refund within 5-7 business days.
For orders during a Buy 1, Get 1 promotion, a customer must return both items to receive a refund; otherwise, the order is valid for exchanges only. Partial refunds are not available.
It’s easy! You can initiate your return or exchange here. All products must be returned within 30 days of the delivery date in unused condition. Sale items and selected accessories that are marked final sale cannot be returned or exchanged.
We are happy to offer you the option to generate a prepaid shipping label.
If you use this label, $15 will be deducted from your refund. This fee is waived if you return merchandise for an exchange. Please note that the $15 label includes a temporary $5 surcharge due to increased shipping fees out of Revo’s control.
If you choose to ship the package using a carrier of your choice, your refund will be for the full purchase price paid.
Items marked as final sale, selected accessories and free gifts or promotional items are non-refundable.