Sunglasses FAQs and Help Center
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General Questions
During our annual Birthday Sale, you can choose one of two offers (they can't be combined):
Option 1: 40% Off Sitewide
Enter the applicable discount code at checkout to receive 40% off your order.
Option 2: Buy 1, Get 1 Free
Choose any two items from the site, add both to your cart, and apply the correct discount code. You'll be charged for the higher-priced item, and the second item is free.
Returns and Exchanges
Participating in the Birthday Sale doesn't affect your standard return or exchange rights (see the Returns FAQ section for details). However, Buy 1, Get 1 Free orders follow these specific rules:
- Exchanges: You may return either item for an exchange. Your price may be adjusted up or down depending on the value of the replacement item.
- Refunds: To request a refund, both items must be returned together. Partial refunds are not available.
Our full assortment of sunglasses are available on Revo.com with free shipping above $179 USD (or equivalent amount). Your purchase is secure with free exchanges and easy returns.
Our store locator can help you find an authorized Revo dealer near you.
We love to hear from our customers. You can contact Revo Customer Care:
- Phone: 888-940-7386 (US Only. 9am - 5pm EST)
- Email: help@revo.com
- See more options at Contact Us page
Orders & Returns
We aim to process all orders the same day, provided they're received before 1:00 PM local time. Delivery time to your address will depend on the shipping method you select at checkout.
Please note:
- Our US distribution center is closed on weekends and US public holidays.
- Our Global distribution center is closed on weekends and German public holidays.
- Orders received during a closure are processed on the next business day.
- Most shipping carriers do not deliver on weekends or public holidays, which may affect your delivery date.
Rx (prescription) glasses: these require approximately 7 business days to produce and are currently available for US shipping addresses only.
All orders may take up to 2 business days to process.
Revo accepts returns and offers free exchanges within 30 days for merchandise purchased on Revo.com. Merchandise purchased from other retailers are subject to those return policies and must be returned to that location.
All returns must be in the original case and in original condition without any sign of use for credit.
Please note: you are responsible for the cost of return postage. Should you decide to use our prepaid return label, $15 USD (or equivalent) will be deducted from your refund. This fee is waived if you return merchandise for an exchange.
Original shipping charges are not refunded when an order is returned.
Once your items are inspected by our team, we process your refund right away that should arrive to your account according to the policy of your payment provider.
Under the EU Consumer Rights Directive, you have the right to withdraw from many purchases within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. All withdrawal will be processed as stipulated in Directive 2011/83/EU.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
It's easy!
US customers should initiate a return or exchange here.
Next steps:
- Print your prepaid shipping label.
- Attach the label to the box from your original order, or to any other shipping mailer of your choice.
- Drop your package in any FedEx box or the FedEx location of your choice.
Non-US customers: start your return or exchange here.
Next steps:
- Print your prepaid shipping label.
- Attach the label to the box from your original order, or to any other shipping mailer of your choice.
- Drop your package at any authorized UPS (?) location or arrange collection if UPS offers this service in your area.
Please see all rules under WHAT IS REVO.COM'S RETURN AND EXCHANGE POLICY section before starting a return.
Items marked as final sale, selected accessories and free gifts or promotional items are non-refundable.
To get your package ready:
- Initiate your return and print your prepaid shipping label.
- Attach the label to the box from your original order, or to any other shipping mailer of your choice.
- Drop your package in any FedEx box or the FedEx location of your choice.
- Please note orders must be returned within 30 days of the delivery date.
When making an exchange, the replacement product(s) will be sent once the return package is in transit back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.
If your return or exchange is overdue, please contact help@revo.com for additional assistance. We’ll do our best to help you!
From time to time we offer promotional codes for product or shipping discounts. The basic rules are:
- Revo.com promotional codes are only valid on Revo.com.
- Promotional codes cannot be combined with any other promotions or discounts, you can only apply 1 code per order
- Codes may be valid sitewide or limited to a group of products. Promotion cannot be applied to marked down sale items.
- Promotional codes have expiration dates and are not valid past that date.
- Codes are typically single use, and when not, we may limit how many times a code can be used at our discretion.
- Codes must be entered at checkout for the discount to be applied.
- Promotional codes cannot be applied to any previously placed order, however, we offer a one-time adjustment if a promotionial offer is received within 15 days of your original order. Should this be the case, please contact Revo Customer Care for assistance at help@revo.com.
- If we suspect misuse of a promotional code, it may be suspended or terminated at Revo's discretion.
You can purchase digital Gift Cards on revo.com in US$ 50, 100, 200 or 300 nominations with no expiration date.
Gift Cards must be entered as payment method at checkout.. Unused value of the gift card can be applied to future purchases. If the gift card value does not cover the entire purchase, the balance can paid with other avaiolable payment method.
Gift cards are only valid on revo.com.
Your order confirmation email includes all the details of your order: order number, shipping method, and shipping/billing address. After your order ships, you will receive a shipping confirmation email with your tracking number. If you do not see your confirmation email, please check your Spam/Junk folder.
You can monitor shipping status by clicking the tracking number link.
You cannot change your order online after it has been placed. Should you wish to do so, please contact Revo Customer Care at help@revo.com with your order number and put "Cancel/Change Order" in the subject line.
If you are from the US, you can also cancel your order by phone on 888-940-7386 (9am – 5 pm EST).
We cannot cancel orders that already shipped out but you can return the unwanted products according to our return policy.
Payment & Shipping
We accept Visa, Mastercard, American Express, and Discover. We also accept Paypal, Apple Pay, and Google Wallet. You can also pay in four installments with Afterpay using your Visa or Mastercard.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest. At checkout, choose Afterpay as your payment method and you will be directed to the Afterpay website. Please login to your Afterpay account to continue or register with your payment details (Visa or Mastercard) and complete check out. For more information, please visit help.afterpay.com
We charge or do not charge taxes and duties according to applicable country tax laws.
US and Canada: Sales tax may be charged based on your shipping destination.
EU, Australia, New Zealand: Our selling price already incorporates taxes and duties.
Other countries: depending on local rules taxes and duites may not be included in the price of the product but at checkout you see all additional charges if applicable.
Revo offers free shipping with USPS Ground Advantage on US orders over $179. Revo also offers the option for FedEx 2Day Shipping for $29.95 Or Fedex Overnight for $39.95. FedEx 2Day and FedEx Overnight only deliver on business days.
Please note: FedEx Overnight will ship the next business day if the order is placed after 1pm EST.
Any international orders above $150 USD(equivalent to local currency) will receive free shipping options.
*Please note that international orders are subject to import taxes, customs duties, and fees charged by the destination country, not by Revo. These fees are the sole responsibility of the recipient and are only charged once the shipment reaches its destination.
No, return shipping is not complimentary unless you are exchanging for another frame.
We offer 2 options to complete your return: a prepaid label or a carrier of your choice.
If you use the prepaid label option, $15 will be deducted from your refund.
If you choose to ship the package using a carrier of your choice, your refund will be for the full purchase price paid.
Warranty, Lens Replacements, & Repairs
All Revo sunglasses are protected under two year warranty, with proof of purchase, either from Revo.com directly or from an authorized Revo dealer. The warranty covers any manufacturing defects in material and/or craftsmanship that occur without improper use or external causes such as:
- Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)
- Frames that lose their adjustment within 30 days of receipt
- Obvious color fading or peeling
*Broken, chipped, cracked, or scratched lenses are NOT a manufacturing defect.
The warranty does not cover normal wear and tear, alterations or misuse. Scratched, broken or chipped lenses also do not fall under warranty unless result of a manucturing failure.
Over warranty claim disputes Revo’s decision is final.
Special notice: You can add extended warranty to your order at checkout, and we will replace your accidentally damaged, lost or stolen item at a fraction of its price. Read more about it under section WHAT IS REVO CARE+.
Please visit the Warranty & Repairs page and submit the Revo Warranty form.
Always include/add proof of purchase if bought from an authorized retailer, and order number and email address if purchased on revo.com.
Please read additional info in section WHAT IS THE REVO WARRANTY
Replace your sunglasses for $59 - no matter what happens
Lost your shades on vacation? Scratched your lenses to oblivion? They flew overboard while fishing? With our Revo Care+ extended warranty program, you won’t need to buy a new pair at full price.
How it works:
1. Add Revo Care+ at checkout for $18
2. If something happens, file a claim
3. Get a replacement pair for $59
What’s covered:
· Loss
· Theft
· Accidental damage
Why add Revo Care+ Extended Warranty:
Find the perfect pair of premium sunglasses takes time and replacing them can
be expensive; Revo Care+ Extended Warranty gives you peace of mind for a
fraction of the cost!
One replacement within 2 years. Must be added at time of purchase.
Revo Care+ is only available for purchase with a pair of sunglasses. You must purchase coverage for each pair of sunglass that you’d like to protect. It’s valid one time within 2 years of purchase.
Revo Care+ is available for $18/sunglass. If you require a replacement, we charge the following fees for processing and shipping straight to your door:
Damaged, lost or stolen sunglasses or goggles: $59
**IF ORIGINALLY PURCHASED ITEM IS NO LONGER AVAILABLE, YOU MAY CHOOSE A DIFFERENT
STYLE OF EQUAL OR LESSER VALUE. REVO CARE+ IS AVAILABLE TO US RESIDENTS ONLY.
Please email help@revo.com with subject line Revo Care + claim and include the following information:
- Name:
- Order #:
- Product for claim:
- Is the frame damaged or lost:
Manufacturing defects are any malfunctions or failures in the sunglasses that occur without an external cause, such as:
- Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)
- Hinge anchors that have loosened
- Excessive glue or scratching (from manufacturing only) at hinge points or on other parts of the frame
- Frames that lose their adjustment within 30 days of receipt
- Obvious color fading
*Broken, chipped, cracked, or scratched lenses are NOT a manufacturing defect.
Our collection is updated twice a year, so availability for lenses and spare parts is very limited — and unlikely for discontinued styles. Please submit a Warranty/Repair claim, and our Customer Care team will do their best to find the right options for you.
We have a limited supply of parts available.
Please fill out a Warranty/Repair claim and Revo Customer Care will be in touch with the options that are available to you.
Unfortunately, we rarely have parts for Revo sunglasses that are no longer offered on our website.
Please contact Revo Customer Care for additional assistance at help@revo.com
Unfortunately, we do not have parts for vintage Revo sunglasses.
Frames, Lenses, & Technology
The Revo Light Management System (LMS)™ is our proprietary NASA-based lens technology that meticulously manages the entire spectrum of light to provide optimum vision in all conditions. Good, helpful light is allowed in and enhanced, while all harmful light is reduced or blocked.
Designed to bring Revo’s iconic NASA lens technology to the slopes, the Revo SuperNova+ lens is a cutting-edge Photochromic Serilium+ goggle lens with Revo’s signature Light Management System™ built in.
Revo’s SuperNova+ Goggle lens technology blocks 68% of light in its neutral state. When the technology is activated, it automatically darkens to block 88% of light.
Check out our Lens Tech page for all things Revo lenses!
All Revo sun lenses are made with 100% UV protection and are fully polarized to eliminate glare. You can find each lens's Visible Light Transmission (VLT) and international standard Filter Category on our Lens Tech page.
This page also describes the key features, user experience, and benefits of each lens — helping you find the one best suited to your needs.
Serilium/Serilium+ lenses offer amazing impact-resistance and a lightweight feel while a Crystal glass lens is celebrated for its optical quality and scratch-resistance. All Revo lenses are polarized, feature the Light Management System™ and offer Blue light protection.
Serilium+ is a next generation featherlight, impact-resistant lens with stunning clarity. It is BPA and DEP-free with a High ABBE number of 52 for a refractive index close to glass. It is also ANSI Z87.1 impact-resistant.
Crystal glass lenses are scratch-resistant and ground and polished to the same standard as a camera lens. Revo Crystal glass lenses are up to 20% lighter than traditional glass lenses and offer unsurpassed clarity without distortion. The Crystal glass lens is Revo's latest lens tech advancement in which the mirror coating is encapsulated and protected within two layers of glass.
Most of our styles are available with the prescription option on our website and keep enlarging our Rx optical and sunglass assortment. Please visit Prescription Sunglasses to see the entire collection.
Our qualified team is always available to help selecting the best option for you and repond to any questions you may have. Call our Customer Care team or email us at rx@revo.com.
Use your microfiber Revo pouch or a soft cloth to gently remove smudges from the lenses. For optimal care, we recommend using our premium cleaning wipes, developed exclusively for Revo lenses. Avoid hot water and harsh lens cleaning products.
The measurements are shown in millimeters and indicate the size of the frame: width of lens-width, width of nose bridge and length of temple (arm).
As an exmaple, 58-20-135 means 58mm lens size, 20mm bridge size and 135mm temple length.
Revo Sunglasses are crafted in Italy, Japan, Mauritius, Philippines, Taiwan and China. Regardless of country of origin all our factories produce according to Revo’s rigid quality standards.
Prescription Lenses
Yes, most Revo frames can be produced with prescription lenses. To find out if your preferred frame is available with a prescription, visit the Prescription Sunglasses page or check the product page of your preferred style.
Single-vision lenses offer one correction throughout the entire lens while progressive lenses offer multiple corrections in one lens, providing a transition from distance correction on top to reading correction on the bottom.
Yes, our prescription lenses are manufactured using the same lens technology featured in our non-prescription lenses; all be polarized and block 100% of UVA, B and C light. They also block 99.9% of glare and manage 95% of Blue light.
Yes, the styles in this collection are available with Rx, but you will need to select either Serilium, Photochromic Serilium lenses, or clear optical lenses.
OD (oculus dextrous) means the right eye and OS (oculus sinister) means the left eye. The further away from zero the number on your prescription, the more vision correction (stronger prescription) you need. A “plus” (+) sign means you are farsighted, while a “minus” (-) sign means you are nearsighted.
If there are three numbers in your prescription, you have astigmatism. These numbers are written as SPH (or S); CYL (or C); Axis (or AX).
The S is "spherical", which refers to nearsightedness or farsightedness discussed previously.
The C refers to "cylinder” that is to correct a condition called astigmatism and can be a negative or a positive number. The bigger this number, the more astigmatism you have.
The Axis is a number anywhere between 0 and 180 degrees. It reveals the orientation of your astigmatism. It is not enough to specify how much astigmatism there is; we have to know where the difference in curvature is taking place to successfully fulfill your prescription.
Contact lens prescriptions are different, so you cannot use a contact lens prescription to order glasses.
Yes, the Rx for sunglasses and regular glasses are the same.
Pupillary distance (PD) is the distance between the centers of each eye. Your pupillary distance is an important piece of information when buying prescription glasses. If this measurement is not on your prescription, reach out to our team at rx@revo.com or refer to the clinic or optometrist that performed your last eye exam to obtain this information.
Your prescription must not be older than 24 months.
Due to HIPPA regulations, it is the customer’s sole responsibility to obtain and provide a current prescription.
Revo Sonic
Learn more about Revo Sonic, Revo's first audio sunglass. It's equipped with our industry-leading Light Management System™, and paired with Bluetooth audio and state-of-the-art RevoWhisper™ technology.
To power on your Revo Sonic, hold down the Home Button until the power status prompt is heard, and the LED light is flashing blue. Revo Sonic will automatically connect to the last paired device.
To power off, hold down the Home Button until “power off” prompt is heard, and the LED light turns off.
Your sunglasses will automatically power off if placed upside down for 3 minutes.
Make sure Revo Sonic is off. Press and hold the Home Button for 5 seconds until the LED light starts flashing in red/blue and your hear “pairing”.
Turn on Bluetooth connectivity on your device and place your Revo Sonic next to it.
Open Bluetooth settings and connect to “Revo Sonic”.
The LED light will start flashing blue once it is paired to your device.
To pause and play music, tap the upper front corner of the frame. Press the Home Button to skip a song, or double click the Home Button to play the previous song.
To accept a phone call, single press the Home Button or swipe your finger backward along the right temple. To reject a phone call, long press the Home Button or swipe your finger forward along the right temple. To end a phone call click the Home Button.
To accept a second incoming call, single press the Home Button – your current call will be ended. To reject a second incoming call, long press the Home Button.
To increase volume, swipe your finger backward along the right temple. To decrease volume, swipe your finger forward along the right temple. Each swipe will adjust the volume by one level.
Charge your Revo Sonic by connecting the magnetic charging cable to the charging points located on the inside of the temple. Plug the USB connector of the charging cable into the USB port of a charger or computer. The LED light will turn red while charging and turn blue once it is fully charged.
Revo Sonic will turn off while it’s charging. Once you disconnect Revo Sonic from the charger, your sunglasses will turn on and automatically reconnect to the last paired device.
Revo Sonic sunglasses have an IP54 rating, meaning they are protected against dust and spraying water from all directions.
Revo Sonic cannot be submerged in water.
Revo Sonic Privacy Policy
The Revo Sonic app is owned and operated by Solos Technology Limited, headquartered at Unit 211, 2/F Photonics Centre, No. 2 Science Park East Avenue, Hong Kong Science Park, Shatin, N.T. Hong Kong.
Solos Technology Limited built the Revo Sonic app as a free app. This service is provided to the user by Solos Technology Limited, at no cost and is intended for use as is.
This page informs visitors and users about the policies regarding the collection, use, and disclosure of Personal Information for those using the Revo Sonic app.
If you choose to use the Revo Sonic app, then you agree to the collection and use of information in relation to this policy. The personal information that is collected is used to provide and improve the Revo Sonic app. Your information will not be used or shared with anyone except as described in this policy.
Information Collection and Use
For a better experience, while using the Revo Sonic app, you may be required to provide certain personally identifiable information, including but not limited to email, gender, weight, birth year and location. The information that is requested will be retained by Solos Technology Limited and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Google Play Services
Log Data
We want to inform you that whenever you use the Revo Sonic app, in a case of an app error, information and data is collected (through third party products) on your phone, called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when using the Revo Sonic app, the time and date of your use of the Revo Sonic app, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
The Revo Sonic app does not use “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse Revo Sonic’s cookies, you may not be able to use some portions of the app.
Service Providers
Solos Technology Limited may employ third-party companies and individuals due to the following reasons:
To facilitate their service;
To provide the service on their behalf;
To perform service-related services; or
To assist Solos Technology Limited in analyzing how their service is used.
We want to inform users of the Revo Sonic app, that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on Solos Technology Limited’s behalf. However, third party services are obligated not to disclose or use the information for any other purpose.
Security
Your trust is valued in providing us and Solos Technology Limited with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
The Revo Sonic app may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Revo or Solos Technology Limited. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
The Revo Sonic Privacy Policy does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case that a child under 13 has provided personal information, the information is immediately deleted from Solos Technology Limited’s servers. If you are a parent or guardian and you are aware that your child has provided personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at help@revo.com