Sunglasses FAQs and Help Center

Our full assortment is available on Revo.com with free shipping above $179 USD (or equivalent amount in your local currency). Your purchase is secure with free exchanges and easy returns.

Our store locator can help you find an authorized Revo retailer near you.

You can contact Revo Customer Care:

• Phone: 888-940-7386 (US Only. 9am - 5pm EST)
• Email: help@revo.com
• See more options at Contact Us page

We aim to process all orders the same day, provided they're received before 1:00 PM (13:00) local time. Delivery time to your address will depend on the shipping method you select at checkout.

Please note:

• Our US distribution center is closed on weekends and US public holidays.
• Our Global distribution center is closed on weekends and German public holidays.
• Orders received during a closure are processed on the next business day.
• Most shipping carriers do not deliver on weekends or public holidays, which may affect your delivery date.

Rx (prescription) glasses: these require approximately 7-10 business days to produce and are currently available for US shipping addresses only.

Revo accepts returns and offers free exchanges within 30 days for merchandise purchased on Revo.com. Merchandise purchased from other retailers are subject to those return policies and must be returned to that location. 

All returns must be in the original case and in original condition without any sign of use for credit. 

Buy 1, Get 1 Free orders follow these specific rules:

1. Exchanges: You may return either item for an exchange. Your price may be adjusted up or down depending on the value of the replacement item.
2. Refunds: To request a refund, both items must be returned together. Partial refunds are not available.

Please note: you are responsible for the cost of the return label. Should you decide to use our prepaid return label, $15 USD (or equivalent in your local currency) will be deducted from your refund. This fee is waived if you return merchandise for an exchange. 

Original shipping charges are not refunded when an order is returned. 

Once your items are inspected by our team, we process your refund right away that should arrive to your account according to the policy of your payment provider.

Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. All withdrawal will be processed as stipulated in Directive 2011/83/EU.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

It's easy!

US CUSTOMERS: initiate your return or exchange here. 

Next steps:

1. Print your prepaid shipping label.
2. Attach the label to the box from your original order, or to any other shipping mailer of your choice.
3. Drop your package off for shipment.

NON-US CUSTOMERS: start your return or exchange here.

Next steps:

1. Print your prepaid shipping label.
2. Attach the label to the box from your original order, or to any other shipping mailer of your choice.
3. Drop your package off for shipment.

Please see all rules under WHAT IS REVO.COM'S RETURN AND EXCHANGE POLICY section before starting a return.

Items marked as final sale and free gifts or promotional items are non-refundable.

When making an exchange, the replacement product(s) will be sent once the return package is in transit back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.

From time to time we offer promotional codes for product or shipping discounts. The basic rules are:

1. Revo.com promotional codes are only valid on Revo.com.
2. Promotional codes cannot be combined with any other promotions or discounts, you can only apply 1 code per order
3. Codes may be valid sitewide or limited to a group of products. Promotion cannot be applied to marked down sale items.
4. Promotional codes have expiration dates and are not valid past that date.
5. Codes are typically single use, and when not, we may limit how many times a code can be used at Revo's discretion. 
6. Codes must be entered at checkout for the discount to be applied. 
7. Promotional codes cannot be applied to any previously placed order, however, we offer a one-time adjustment if a promotionial offer is received within 15 days of your original order. Should this be the case, please contact Revo Customer Care for assistance at help@revo.com
8. If we suspect misuse of a promotional code, it may be suspended or terminated at Revo's discretion.

You can purchase digital Gift Cards on revo.com in US$ 50, 100, 200 or 300 denominations with no expiration date. 

Gift Cards must be entered as payment method at checkout.. Unused value of the gift card can be applied to future purchases. If the gift card value does not cover the entire purchase, the balance can paid with other available payment method.

 Gift cards are only valid on revo.com.

Your order confirmation email includes all the details of your order: order number, shipping method, and shipping/billing address. After your order ships, you will receive a shipping confirmation email with your tracking number. If you do not see your confirmation email, please check your Spam/Junk folder. 

You can monitor shipping status by clicking the tracking number link.

You cannot change your order online after it has been placed. Should you wish to do so, please contact Revo Customer Care at help@revo.com with your order number and put "Cancel/Change Order" in the subject line. 

If you are from the US, you can also cancel your order by phone on 888-940-7386 (9am – 5 pm EST).

We cannot cancel orders that already shipped out but you can return the unwanted products according to our return policy.

We accept Visa, Mastercard, American Express, and Discover. We also accept Paypal, Apple Pay, Google Pay and Venmo. You can also pay in four installments with Afterpay using your Visa or Mastercard.

We charge or do not charge taxes and duties as required by your country's tax laws.

US and Canada: Sales tax may be charged based on your shipping destination.

EU, Australia, New Zealand: Our selling price already incorporates taxes and duties.

Other countries: depending on local rules taxes and duties may not be included in the price of the product but at checkout you see all additional charges if applicable.  

Revo offers free standard shipping on orders over $179 USD (or equivalent amount in your local currency).

Additional shipping methods and estimated delivery time depend on your shipping address.

Please refer to the WHEN WILL MY ORDER SHIP section regarding the daily order processing cut-off time.

Items returned for an exchange ship for free, but products returned for a refund do not have complementary shipping.

We offer 2 options to complete your return: a prepaid label or a carrier of your choice. 

If you use the prepaid label option, $15 USD (or equivalent amount in your local currency) will be deducted from your refund. 

If you choose to ship the package using a carrier of your choice, your refund will be for the full purchase price paid.

For your convenience, we offer a pre-paid return label at checkout for $2.98. When selecting this option, you are able to print your return label without any additional fees. (US only)

All Revo sunglasses are protected under two-year warranty with proof of purchase, either from Revo.com directly or from an authorized Revo retailer. The warranty covers any manufacturing defects in material and/or craftsmanship that occur without improper use:

• Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)
• Frames that lose their adjustment within 30 days of receipt
• Disintegration of any product part and/or any component or decorative element.
• Obvious color fading or peeling

The warranty does not cover normal wear and tear, alterations or misuse. Scratched, broken or chipped lenses also do not fall under warranty unless result of a manufacturing failure.

Special notice: You can add extended warranty to your order at checkout, and we will replace your accidentally damaged, lost or stolen item at a fraction of its price. Read more about it under section WHAT IS REVO CARE+. 

Please visit the Warranty & Repairs page and submit the Revo Warranty form.

Always include proof of purchase if bought from an authorized retailer, and order number and email address if purchased on Revo.com.

Please read additional info in section WHAT IS THE REVO WARRANTY

Revo Care+ replaces your sunglasses if they're accidentally damaged, lost, or stolen — with a brand new, identical pair for a fraction of the retail price. It's separate from our two-year manufacturer's warranty and, importantly, covers damaged, scratched, or broken lenses too.

How it works

1. Coverage. Revo Care+ (or Revo Care+ Rx for prescription orders) must be purchased alongside your sunglasses. If your order includes multiple pairs, add coverage separately for each pair you want protected.
2. Cost & Terms. Revo Care+ costs $18 USD , and Revo Care+ Rx costs $50 USD (or equivalent amount in your local currency) Extended Warranty lasts 2 years and covers one replacement within that period.
3. Filing a claim. In case of loss, theft or damage, email your replacement request to Revo Customer Care at help@revo.com. Include your original order number.
4. Processing. Once your claim is approved, we'll create a replacement order and once you pay the administrative fee ($59 standard or $99 Rx) we'll ship your new sunglasses.
5. If your originally purchased item is unavailable. You can choose any product of equal or lesser value instead.

Good to know

• Revo reserves the right to deny replacement requests if we detect misuse or fraudulent activity.
• We can't accept Rx changes on a replacement pair — but our Customer Care team is happy to help you sort out Rx change options separately.

Our collection is updated twice a year, so availability for lenses and spare parts is very limited — and unlikely for discontinued styles. Please submit a Warranty/Repair claim, and our Customer Care team will do their best to find the right options for you.

The Revo Light Management System (LMS)™ is our proprietary NASA-based lens technology that meticulously manages the entire spectrum of light to provide optimum vision in all conditions. Good, helpful light is allowed in and enhanced, while all harmful light is reduced or blocked.

Designed to bring Revo’s iconic NASA lens technology to the slopes, the Revo SuperNova+ lens is a cutting-edge Photochromic Serilium+ goggle lens with Revo’s signature Light Management System™ built in.

Revo’s SuperNova+ Goggle lens technology blocks 68% of light in its neutral state. When the technology is activated in sunlight, it automatically darkens to block 88% of light.

All Revo sun lenses are made with 100% UV protection and are polarized to eliminate glare. You can find each lens's Visible Light Transmission (VLT) and international standard Filter Category on our Lens Tech page.

The Lens Tech page also describes the key features, user experience, and benefits of each lens — helping you find the one best suited to your needs.

All Revo lenses are polarized, feature the Light Management System™, offer Blue light protection and are BPA and DEP-free.

Serilium/Serilium+ lenses are high impact-resistant and have a lightweight feel while Crystal glass lenses are celebrated for optical quality and scratch-resistance.

Serilium+ is a next generation featherlight, impact-resistant lens with stunning clarity with high ABBE number of 52 for a refractive index close to glass. 

Crystal glass lenses are ground and polished to the same standard as a camera lens. They are up to 20% lighter than traditional glass lenses and offer unsurpassed clarity without distortion. The Crystal glass lens is Revo's signature lens tech advancement in which the mirror coating is encapsulated and protected within two layers of glass.

Most of our styles are available with the prescription option on our website and we keep enlarging our Rx optical and sunglass assortment. Please visit Prescription Sunglasses to see the entire collection. 

Our qualified team is always available to help selecting the best option for you and respond to any questions you may have. Call our Customer Care team or email us at rx@revo.com.

Refer to the Prescription (Rx) Glasses & Sunglasses section of the FAQ for more information.

Use your microfiber Revo pouch or a soft cloth to gently remove smudges from the lenses. For optimal care, we recommend using our premium cleaning wipes, developed exclusively for Revo lenses. Avoid hot water and harsh lens cleaning products.

The measurements are shown in millimeters and indicate the size of the frame in the following order:

1. Width of the lens
2. Width of the nose bridge
3. Length of the temple (arm).

As an example, 58-20-135 means 58mm lens size, 20mm bridge size and 135mm temple length.

Revo Sunglasses are crafted in Italy, Japan, Mauritius, Philippines, Taiwan and China. Regardless of country of origin all our factories produce according to Revo’s rigid quality standards.

Most of our styles are available with the prescription option on our website and we keep enlarging our Rx optical and sunglass assortment. Please visit Prescription Sunglasses to see the entire collection. 

Our qualified team is always available to help selecting the best option for you and respond to any questions you may have. Call our Customer Care team or email us at rx@revo.com.

Single-vision lenses offer one correction throughout the entire lens while progressive lenses offer multiple corrections in one lens, providing a transition from distance correction on top to reading correction on the bottom.

Yes, our prescription lenses are an exact match with the iconic non-prescription Revo lenses. They feature our signature polarized and UV blocking mirror coating with anti-reflection coating added onto the back surface of the lens.

While we do not offer Rx lenses made from glass, all the frames in this collection are available with Rx, but you will need to select either Serilium, Photochromic Serilium, or clear optical lenses.

OD (oculus dexter) means the right eye (R) and OS (oculus sinister) means the left eye (L). The further away from zero the number on your prescription is, the more vision correction (stronger prescription) you need. A “plus” (+) sign means you are farsighted, while a “minus” (-) sign means you are nearsighted.

If there are three numbers in your prescription, you have astigmatism. These numbers are written as SPH (or S); CYL (or C); Axis (or Ax).

The S value means "spherical", which refers to nearsightedness or farsightedness as explained above. 

The C refers to "cylinder” that is to correct a condition called astigmatism and can be either a negative or a positive number. The bigger the number, the more astigmatism you have. 

The Axis is a number anywhere between 0 and 180 degrees. It reveals the orientation of your astigmatism.

Contact lens prescriptions are different, so you cannot use a contact lens prescription to order glasses.

Yes, the Rx for sunglasses and regular glasses are the same.

Pupillary distance (PD) is the distance between the centers of each eye. Your pupillary distance is an important piece of information when buying prescription glasses. If this measurement is not on your prescription, reach out to our team at rx@revo.com or refer to your eye-care practitioner who performed your last eye exam to obtain this information.

Your prescription must not be older than 24 months.

Due to privacy laws, it is the customer’s responsibility to obtain and provide a current prescription.

Sonic and the advanced Sonic Pro are Revo's AI-powered audio sunglasses. They are equipped with our industry-leading lens technology and paired with Bluetooth audio and state-of-the-art RevoWhisper technology.

Features:

• Listen to music while remaining vigilant of your surroundings
• Take calls
• Up to 10 hours of battery life
• Translate conversations in real-time
• Hands-free AI assistance of your choice: ChatGPT, Claude, or Gemini.

In order to use Revo Sonic to its fullest potential, you must download the Revo Sonic app on your iOS or Android smartphone.

Revo Sonic sunglasses have an IP54 rating, meaning they are protected against dust and spraying water from all directions.

Revo Sonic cannot be submerged in water.

Revo Sonic Privacy Policy

The Revo Sonic app is owned and operated by Solos Technology Limited, headquartered at Unit 211, 2/F Photonics Centre, No. 2 Science Park East Avenue, Hong Kong Science Park, Shatin, N.T. Hong Kong.

Solos Technology Limited built the Revo Sonic app as a free app. This service is provided to the user by Solos Technology Limited, at no cost and is intended for use as is.

This page informs visitors and users about the policies regarding the collection, use, and disclosure of Personal Information for those using the Revo Sonic app.

If you choose to use the Revo Sonic app, then you agree to the collection and use of information in relation to this policy. The personal information that is collected is used to provide and improve the Revo Sonic app. Your information will not be used or shared with anyone except as described in this policy.

Information Collection and Use

For a better experience, while using the Revo Sonic app, you may be required to provide certain personally identifiable information, including but not limited to email, gender, weight, birth year and location. The information that is requested will be retained by Solos Technology Limited and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Google Play Services

Log Data

We want to inform you that whenever you use the Revo Sonic app, in a case of an app error, information and data is collected (through third party products) on your phone, called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when using the Revo Sonic app, the time and date of your use of the Revo Sonic app, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

The Revo Sonic app does not use “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse Revo Sonic’s cookies, you may not be able to use some portions of the app.

Service Providers

Solos Technology Limited may employ third-party companies and individuals due to the following reasons:

To facilitate their service;
To provide the service on their behalf;
To perform service-related services; or
To assist Solos Technology Limited in analyzing how their service is used.

We want to inform users of the Revo Sonic app, that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on Solos Technology Limited’s behalf. However, third party services are obligated not to disclose or use the information for any other purpose.

Security

Your trust is valued in providing us and Solos Technology Limited with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

The Revo Sonic app may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Revo or Solos Technology Limited. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

The Revo Sonic Privacy Policy does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case that a child under 13 has provided personal information, the information is immediately deleted from Solos Technology Limited’s servers. If you are a parent or guardian and you are aware that your child has provided personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at help@revo.com